Shipping, Returns & Refund Policies
Satisfaction Guarantee (Refunds, Returns & Reshipping Policies)
At Mother Earth Gifts, your satisfaction and well-being are our highest priorities. We are committed to ensuring you experience the full benefits of our offerings. If you encounter any issues, our team is here to help every step of the way. Please contact us at support@motherearthgifts.com, and we’ll work with you to resolve any concerns.
Shipping Times & Costs
We work hard to ensure that benefits are typically shipped within 24-48 hours from the time that your payment is received, Monday through Friday.
Shipping time is generally 3-5 business days after that.
Our Guarantee
We deeply believe in the healing power of our offerings. To provide you with peace of mind, we proudly offer a 30-day money-back guarantee.
Refund Eligibility
To qualify for a refund:
- Your request must be submitted within 30 days of receiving your order.
- For multi-packet purchases, any unused and unopened packets may need to be returned before a refund is processed.
- Refunds are issued only after returned items are received at our facility (when applicable).
We reserve the right to deny refunds for items returned outside the 30-day window or for products that have been excessively used.
Refund and Return Process
We deeply believe in the quality and integrity of our offerings. If you’re not satisfied with your purchase, you may request a refund within 30 days of delivery. We aim to make the refund and return process as smooth as possible.
1. Refunds are processed only after we receive the required returned items. Processing time: Within 3-5 business days after your return is received at our facility. You will receive confirmation once your refund has been issued.
Please note that your bank or card provider may take additional time to reflect the refund.
2. For orders containing multiple packets, we may require the return of any unused or unopened packets prior to processing your refund. This helps us maintain fairness while continuing to offer a generous guarantee.
Returned items must be:
- Unopened
- In original condition
Shipping fees are as follows:
- Original shipping fees are non-refundable.
- Return shipping fees will be deducted from your refund.
3. To initiate a refund, please contact support@motherearthgifts.com with:
- Your full name
- Order number
Our support team will guide you through the next steps.
What We Mean by “Error on Our Part”
An “error on our part” refers to mistakes we made while fulfilling your products, such as:
Incorrect Items:
You received items that are different from what you requested.
We will send the correct items promptly and may ask for the incorrect ones to be returned.
Damaged Items:
The items were damaged during shipping or were defective upon arrival.
Missing Items:
Items that were ordered but were not included in your shipment.
For these situations, we will cover all shipping costs and refund your product, including shipping fees.
Reshipping Policy for Stuck Packages
If your package is marked as “stuck,” “delayed,” or its status is “unknown” in the carrier’s tracking page for more than 10 business days (since the shipment date), we will reship the package at no cost to you.
Please contact support@motherearthgifts.com with your tracking details, and we’ll resolve the issue for you.
Contact Us
If you have any questions or need assistance, please email us at support@motherearthgifts.com.
Our team is here to ensure your journey with us is as smooth and fulfilling as possible.